Configuration Guide

Full reference for supportbot.yml, ticket-panel.yml, and messages.

All configuration files are located inside the `Configs/` folder.

## File Breakdown

- `Configs/supportbot.yml` — Main settings (token, server ID, database, ticket categories, staff roles).
- `Configs/ticket-panel.yml` — Ticket panel embed text, button styles, and colors.
- `Configs/commands.yml` — Command names and permissions.
- `Configs/messages.yml` — Bot replies and embed colors.
- `Configs/supportbot-ai.yml` — AI provider settings and custom prompts.

## Main Configuration (`Configs/supportbot.yml`)

### General & Database

```yaml
General:
  Name: "SupportBot"
  Token: "YOUR_BOT_TOKEN_HERE"
  GuildId: "YOUR_SERVER_ID_HERE"
  Addons: true

Database:
  Driver: "sqlite" # Use "sqlite" or "mysql"
  SQLite:
    File: "./Data/supportbot.db"
  MySQL:
    Host: "127.0.0.1"
    Port: 3306
    User: "root"
    Password: "password"
    Database: "supportbot"
```

### Ticket Settings & Departments

```yaml
Ticket:
  Type: "channels" # "channels" or "threads"
  Storage: "CATEGORY_ID_FOR_OPEN_TICKETS"
  ClosedStorage: "CATEGORY_ID_FOR_CLOSED_TICKETS"
  MaxTickets: 3

DepartmentSystem:
    Enabled: true
    Placeholder: "Select a department..."
    Departments:
      general:
        Name: "General Support"
        Description: "Help with general questions"
        Category: "CATEGORY_ID"
        Role: "ROLE_ID"
      billing:
        Name: "Billing"
        Description: "Help with store purchases"
        Category: "CATEGORY_ID"
        Role: "ROLE_ID"
```

### Roles

```yaml
Roles:
  StaffMember:
    Admin: "ADMIN_ROLE_ID"
    Staff: "STAFF_ROLE_ID"
    Support: "SUPPORT_ROLE_ID"
```

## Ticket Panel (`Configs/ticket-panel.yml`)

Controls the embed sent to your ticket channel:

```yaml
Panel: true

Style:
  Title: "Open a Ticket"
  Description: "Need help? Click the button below to speak with our support team."
  Color: "#45b463"
  Layout: "3"

Button:
  Text: "Open Ticket"
  Color: "4" # 1: Blurple, 2: Grey, 3: Red, 4: Green
```

Getting Started

Dashboard Setup